Hollander clients are satisfied clients because they are successful. We've developed systems that make it possible for us to ensure that our clients get the results they want.

Quality Control

Hollander is fortunate to have consultants whose combined experience exceeds 100 years. We also have a team of Training Specialists who have trained thousands and thousands of doctors and their staff members. But we don't stop there. The Hollander Quality Control Division is truly second to none.

The QC personnel:

• Oversee the delivery of all consulting and training services, both of which are held to extremely high standards. QC ensures these standards are met.
• Review each client's statistics weekly. The QC personnel closely monitor the statistics and overall progress toward attainment of the doctor's goals.
• Interview clients at regular intervals. The purpose of the interview is to find out if each client is satisfied with his/her progress on the program. Over 100 clients are interviewed by QC each week and we consistently average a 99% satisfaction rate. It's not rare for the figure to be 100% and, of course, that's our goal.
• Meet with each consultant to review client programs. The Senior Consultant is located in our Quality Control Division and the person who is responsible to see that client programs are completed with good results.

Each client has a direct line to the QC Division and is encouraged to use it. The QC Division is dedicated to keeping a very high standard of delivery and thus it's important to hear from the clients often. Any non-optimum situation is quickly remedied by the personnel in our QC Division.

The combined effort of the staff at Hollander is responsible for the high success rate of its clientele. The systems built in to the delivery of the program are there for one reason only: To ensure each client gets the results he or she wanted to get when they signed up for the program.