Practice Management - managing your staff
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Practice Management
Managing Your Staff
Do you ever feel like you have to do every job in the office? Are you spending way too much time dealing with staff issues? Is it rare that all the work in the office gets done without the need for you to intervene?
Staff management is one of the toughest jobs a doctor has, without a doubt. We know how to make it easier. Each Hollander client's personnel needs and situations are evaluated by his/her consultant. The step-by-step program includes actions that address personnel issues and the management training courses unveil some very simple methods for increasing staff production and accountability.

Following are some examples of staff management issues you'll address as a Hollander client:
  • Hiring the right people and knowing how to weed out those who would not make good employees
  • Training each staff member in fundamental administrative procedures and methods of organization
  • Making staff meetings productive and effective
  • Establishing bonus systems that motivate staff and go a long way to help increase production
  • Getting compliance and how to handle noncompliance
  • Conducting job reviews that result in improving the staff's ability to get the work done
  • Implementing information from the Hollander Job Description and Office Policy Manual (complete job descriptions for every position in the office and comprehensive office policy that helps your staff operate as a team).

Read what some of our clients have to say about the help they and their staff members received from the Hollander program:
"The training has taught me how to be an executive and I no longer do everybody's job because I think I can do it better. Hollander taught me how to get my staff to get things done and now they're a lot happier because I let them do their jobs. Hollander has helped train them and they've become more competent and responsible as a result. I used to stay at the office after it closed to do work the staff should have been doing. I don't do that anymore, which means I have a lot more free time."

- Dr. T.M., Tennessee
"One of the first actions my consultant took was to organize all the activity in the office and the personnel in such a way that I could concentrate on being the doctor. Hollander trained my staff which took my attention off the day to day administrative duties that had been consuming a lot of my time. I was able to reduce my hours from 50-60 weekly to 33. If that's all I had gotten from the program I would have been quite satisfied. But it didn't stop there. We've continued to grow and I've been able to take more time off each year."

- Dr. C.Z., Louisiana
"Hollander provided us with job descriptions for every position and a comprehensive office policy manual. These are incredible and I doubt that I would have ever gotten around to developing them myself. My consultant helped me implement all the information which was very helpful. Managing employees has always been the hardest thing for me. Eliminating the stress of feeling like I had to do everything has changed my life both in and out of the practice. I don't worry about everything that goes on with the staff. They're all doing well and so am I."

- Dr. C.M., Georgia
"My staff thinks the Hollander program is great because it makes so much sense. It's a very logical way of going about operating a practice. They involve the entire staff in the program and offer them training courses and management workshops. This helps to develop teamwork and increases a staff's contribution and responsibility for the well-being of the practice. I no longer have to worry about whether my employees are doing their jobs and this is a great relief."

- Dr. D.R., Oregon
"One of the most beneficial services Hollander made available to me is management training for my entire staff. It's not enough to train a doctor only because the whole staff needs to be utilizing skills that help create expansion. Most of us don't receive management training in school and I've found that most staff have not been properly schooled in the jobs we ask them to do. This is a huge handicap for anyone trying to create or manage a practice. The training and consulting we received has been instrumental in the practice reaching an entirely new level. Including my staff in the program has greatly facilitated me."

- Dr. K.C., Arizona
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