1.
I am achieving my financial goals for my company.
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2.
I have very good success at finding and hiring capable employees.
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3.
Little competition exists in our market.
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4.
I give my credit collection staff a rating of 8 out of 10 or better.
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5.
In terms of what we deliver to our customers, we are technically the best.
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6.
I have a regular check on the quality of my product/service.
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7.
We use surveys when going after new business.
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8.
I often feel guilty about not spending more time with my family.
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9.
Owners and managers should give unexpected bonuses to keep employees on their toes instead of having a routine system of bonuses.
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10.
I believe that people can be helped.
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11.
There has been a downtrend in our profitability over the past 12 months.
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12.
Employees often don't understand how their jobs affect others in the company.
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13.
The ongoing needs of our customers are well defined and used for increasing sales to them.
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14.
Customers often complain about errors in their accounts.
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15.
What we deliver to our customers is normally on time and better than they expected.
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16.
I use customer complaints as a means to improve the business.
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17.
We keep a record of new clients and know how effective our promotion is.
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18.
There are influences outside my business that demand my attention right now.
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19.
It is only natural for labor and management to be mistrustful of each other.
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20.
There is something missing in my life.
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21.
We have cash flow problems that need to be resolved.
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22.
Newly hired employees in my business are quickly trained and soon functioning well at their jobs.
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23.
Our promotional materials effectively produce repeat business.
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24.
I am kept waiting for up-to-date figures on Accounts Receivable.
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25.
If I had better equipment, I could produce a better product/service for my customers.
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26.
My staff know they're good, I don't need to praise them.
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27.
We have effective and proven programs for generating new sales.
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28.
There's quite a bit of stress in my life.
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29.
Trying to define and measure the results produced by each employee would be a waste of time.
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30.
There are other things that I think I should be doing with my company.
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31.
My company has been involved in litigation as a defendant within the past two years.
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32.
I often find myself solving problems that others (managers or employees) should handle.
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33.
We do not have a regular communication going out ot our regular customers.
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34.
My company has an excellent credit rating.
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35.
My sales department frequently complains about deliveries.
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36.
My business has no call for "correction programs".
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37.
Our company is getting positive exposure from newspaper articles, free publicity, etc.
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38.
I'm concerned about my health at times.
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39.
Teamwork inhibits creativity.
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40.
There are some problems in my business for which I have no solutions.
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41.
The amount of debt that my company is carrying is a problem or a potential problem.
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42.
I could get more work done each day if I had fewer interruptions.
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43.
We do special promotions which are available only to our existing customers.
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44.
Payroll is always done on time.
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45.
I haven't yet trained anyone to manage and care for the production/service area as well as I can do it myself.
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46.
We keep and use the staff suggestion box ( or a similar system).
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47.
I have at least one employee whose sole job is to develop new business.
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48.
There are too many accidents/mistakes in my life.
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49.
A good policy in business would be to cut every corner possible in order to increase profit margins.
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50.
I intend to find a way to be more effective.
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51.
The long term profitability of my company is in an up trend.
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52.
Communication within my company flows smoothly and quickly to the right person with no misunderstandings.
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53.
Our average sale per customer is increasing.
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54.
Tax payments are usually on the late side.
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55.
Quality of service tends to collapse when I am away from the area for any extended period of time.
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56.
Our staff training system is an ongoing affair.
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57.
We don't expect much return from our promotional campaigns.
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58.
I have one or more physical problems.
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59.
Most people don't want to work, and do so only because of economic necessity.
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60.
I'm looking for help to improve conditions.
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61.
My gross sales have expanded for the last two years.
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62.
I have a reward system for employees who do more than their share.
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63.
We are losing business because of inadequate follow-up of existing customers.
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64.
I can lay my hands on all financial statements at short notice.
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65.
My production staff takes pride in pleasing the customer.
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66.
I have several people in training at this time to take over positions senior to those they now hold.
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67.
Generating new business is not an essential part of our sales forecast.
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68.
Others have influenced me in making decisions that I later regretted.
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69.
Expansion isn't always desirable.
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70.
There is something that I need to change or things will worsen.
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71.
There is an external factor which is a threat to the viability of my company.
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72.
I sometimes wonder how productive some of my employees really are.
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73.
We have a complete data base of past and present customers.
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74.
I would like to receive the financial reports more quickly.
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75.
I sometimes cringe and want to hide when my employees are speaking to customers.
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76.
We get along very nicely without any staff training.
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77.
Public Relations is an essential part of our marketing.
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78.
I sometimes experience periods of worry and depression.
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79.
Most problems between people can be resolved with communication.
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80.
Most things that claim to help people actually do more harm than good.
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81.
My company is dependent on additional external funding (debt or equity) for continued survival.
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82.
I keep graphs of all the key statistics of my company.
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83.
We have a very loyal and expanding customer base.
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84.
The fixed assets inventory is complete and up to date.
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85.
There is excellent coordination of finance, supplied, personnel logistics, etc. in my business.
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86.
We apply the principle of quality control to our entire organization.
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87.
I keep separate records of new business and repeat business.
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88.
The rewards of operating my business far outweigh the difficulties.
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89.
A good leader would not hesitate to sacrifice an individual for the good of the group.
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90.
There isn't anything someone else could tell me that would help me run my business better.
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91.
My company's cash position is better than it was a year ago.
+ M -
92.
Overall morale in my company is very high.
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93.
50% or more of our business comes from one customer.
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94.
I know where the money's going before it gets spent.
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95.
If we did a survey of our customers, at last 90% of them would say that they were satisfied with what we delivered.
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96.
I have a statistic which measures the effectiveness of our Quality Control.
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97.
We get new business from referrals from existing customers.
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98.
Someone or something else is responsible for the condition my company is in.
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99.
A good executive would rather earn money than borrow it.
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100.
I continually look for ways to improve myself and my company.
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©EC,1 1988,1990